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Shipping & Returns

Shipping-

 All orders require a 7-21 day build time- depending on the season/weather as well as the order itself. We usually try to average 2 weeks for the completion of your home. Please allow 2-9 days- depending on weather, for the delivery of your home.

 Shipping costs vary from state to state. At checkout enter your zip code for shipping rates.  For a REALTIME frieght quote please call us at 623-986-7430. When ordering frieght shipping our process is usually to palletize and crate/box your home before shipping it. We include a liftgate at your delivery point for all homes bigger than a Large. The frieght company does not carry the home into your backyard, please have 2-5 friends or family members onhand to help move the home in place in your backyard. Also included in every frieght shipping order is a "Notify before delivery" service. A team member from Ricky Lee's will be in contact with you duing the build and shipment of your home. When your home reaches your nearest city terminal, a representitive from your frieght company will be in conatct with you to schedule a time for the actual delivery of your home. Your freight company will schedule the delivery for a 2-5 hour window. If you need that narrowed down please let your frieght driver know what times work best for you.

 If you were to pick up your home or ever move it in the future we build ALL of our homes to be able to fit into the bed of a full size truck. We also only build our homes 3 feet tall because the majority of our customers have a standard 3 foot wide gate. The dog house is turned on its side and fits right through! See we've thought of everything!

  We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

  Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 Most estimates are accurate.

 

 

Return Policy-

 

 We do not accept any returns. If you have an issue with your order we will work any issues out directly with the customer. We have amazing customer service here at Ricky Lee's and treat every customer as family and are here to answer any questions and/or help you in your order process to ensure that every detail is perfect!

 

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